Questions & Answers
How does Telehealth work?
Telehealth is healthcare accessed remotely using technology and is delivered via compatible devices such a phone, tablet or computer. Telehealth can be delivered using video conferencing (Zoom, Skype, Coviu) or verbally over the phone.
You will be invited to self-identify yourself with photo identification or verbally confirm your name, address, date of birth or other identifying information. An email from your Dietitian will be sent to you prior to your appointment, where you will be asked to express your written consent in receiving your consultation via telehealth.
Please ensure your face is well-lit and easily visible via video.
To enhance your Privacy and for clear audio you may wish to use Headphones. Also, check your microphone is functional and check the microphone distance from you delivers the best audio.
Consultations are delivered securely and privately and all information provided is between you and your Dietitan. Your telehealth consultation should never be recorded unless it is for clinical purposes and only by your written consent. Video Conferencing programs used by your Dietitian may include Zoom, Skype or Coviu. For futher information about these video conferencing programs please view their websites.
Bulk billing for Telehealth consultations is available for Medicare eligible patients who are more vulnerable to Covid-19. Eligibility criteria includes chronic health conditions, commonwealth concessional card holders, suspected Covid-19 infection (must meet national triage protocol criteria) or self-quarantined due to Covid-19, adults 70’s years or older, children under 16 years old, the parent of a child under 12 months old, pregnant, immune compromised, of Aboriginal or Torres Strait Islander decent and 50 years or older or identifies as any of the above written.
If a dietitian offers Bulk billing it will be visible on their professional profile. It is at the discretion of the Dietitian if the consultation is bulk billed.
A referral from a GP or medical practitioner is required for Medicare Benefits Schedule Telehealth consults for Chronic Disease management plans or Eating Disorder Treatment and Management Plans.
How Does a Home Visit Consultation work?
After you book an appointment, your Dietitian will attend in person at the designated address you provide and at the nominated date & time.
How Does an In clinic Consultation work?
After you book an appointment, your Dietitian will contact you via email with the clinic location and confirm the date & time of your attendance.
Do I need to provide anything for the Appointment?
For All Telehealth and Home Visit consultations, an email from your Dietitian will be sent to you prior to your appointment and will contain a clear written indication of consult fees, benefits or rebates depending on your billing method. An email may also be sent to assess your criteria meets the eligibility of Medicare or other benefits. During your consultation your Dietitian will obtain your consent of assignment of Medicare benefit for bulk billed consultations and you will receive a copy of the form. You will receive a copy of any of your completed forms in email from your Dietitian after the consultation.
You will be sent a confirmation email 24 hours before your consultation. You are required to accept or the appointment may be cancelled.
Do I need to bring anything to the Consultation?
Any pathology or diagnostic test results and a referral if applicable.
At the commencement of a consultation you will be invited to self-identify yourself and you may be asked to provide your name, address, date of birth or photo identification. Please have this information ready to provide to your Dietitian. When requested by your Dietitian please provide your Medicare card, NDIS participant details, DVA card or private health fund details.
How do I make a Complaint?
Dietitian Health Hub implements thorough complaint handling practices and procedures. All complaints and discrepancies are accepted respectfully, actioned promptly and professionally and will uphold your rights to confidentiality. For complaints about the Dietitian Health Hub Platform and for NDIS complaints please contact Dietitian Health Hub directly via email complaints@dietitianhealthhub.com.au for immediate action. Dietitian Health Hub will always efficiently receive complaints and effectively follow procedures to ensure complaints are directed to the relevant professional bodies. If you believe a Dietitian has acted unethically please lodge an official complaint form with Dietitians Australia, and email the form to credentialing@dietitiansaustralia.org.au. The official complaint form can be found by visiting https://dietitiansaustralia.org.au/maintaining-professional-standards/how-to-make-a-complaint/
Covid Safety Statement
Follow social distancing guidelines, maintaining a distance of 2 steps away (1.5 metres). You may wish to adapt to electronic paperwork and electronic payments to avoid shared handling. If suitable, you may wish to use Telehealth. Practice high levels of hand washing hygiene, thoroughly washing your hands with soap and water for 20 seconds or hand sanitiser where hand washing is not achievable. Please consider all your options to ensure you are undertaking thorough covid safety measures to reduce the risk of exposure to Covid-19 to yourself and those around you. If you are experiencing any cold or flu-like symptoms do not engage in shared physical spaces with a Dietitian or Patient.
How do I make a Complaint?
Dietitian Health Hub implements thorough complaint handling practices and procedures. All complaints and discrepancies are accepted respectfully, actioned promptly and professionally and will uphold your rights to confidentiality. For complaints about the Dietitian Health Hub Platform and for NDIS complaints please contact Dietitian Health Hub directly via email complaints@dietitianhealthhub.com.au for immediate action. Dietitian Health Hub will always efficiently receive complaints and effectively follow procedures to ensure complaints and discrepancies are directed to the relevant professional bodies. If you believe a Dietitian has acted unethically please lodge an official complaint form with Dietitians Australia, and email the form to credentialing@dietitiansaustralia.org.au. The official complaint form can be found by visiting https://dietitiansaustralia.org.au/maintaining-professional-standards/how-to-make-a-complaint/
This page is dedicated to answering some of the questions we receive. It is in no way, shape or form to be construed as legal counsel. Please note that the information provided in this Questions & Answers page is a general guide only. Dietitian Health Hub takes no responsibilities for the way you interpret or misinterpret the information provided on the Platform and on this page.