Rights To Your Privacy
Dietitian Health Hub (DHH) Pty Ltd respects your rights to privacy and is committed to protecting the privacy of our users and those who visit our website. This policy sets out how we collect and use your personal information.
The Privacy Act 1988 (Commonwealth) is an Australian law, which regulates the handling of personal information about individuals. This includes the collection, use, storage and disclosure of personal information.
http://www.findandconnect.gov.au/ref/australia/biogs/FE00127b.htm
New national privacy laws came into effect on 21 December 2001. The new laws, which are part of the Privacy Act 1988 (Commonwealth), include ten National Privacy Principles that set standards for the way organisations, including health providers, handle personal information.
What is Dietitian Health Hub (DHH)
Dietitian Health Hub (DHH) was established in 2020 and provides equitable access to Dietetic Health services Australia wide. Our policies and plans set the delivery of dietetic services, consultations in-home, telehealth and in clinic with Accredited Practicing Dietitians (APD’s). While using the Dietitian Health Hub platform, you will be required to submit personal information to register on the platform and to book Dietetic services.
How DHH Collect Your Personal Information
There is various ways to collect your information. This will include when you interact with Dietitian Health Hub in person, when you visit our website and when we provide our services to you. Should we receive personal information from third parties, we will keep your information protected.
Personal Information DHH May Collect:
- For users: name, postal address, email address, phone number, NDIS participant number, date of birth, and location.
- For APD’s: name, postal address, email address, phone number, APD registration number, Medicare Provider number, ABN number, driver’s licence or passport number, date of birth, credit or debit card information.
- Personal information may also be collected.
- IP address logged when you visit the Dietitian Health Hub website. Your IP information allows us to understand how you use our site and to enable us to make changes to our site in order to improve your experience.
Information regarding your computer or your connection to our website (your browser type, operating system) is never recorded by Dietitian Health Hub.
How DHH Use Your Personal Information
Dietitian Health Hub may use the personal information you provide once you register to provide you with updates and services. We may also send you information about our new services and products and other opportunities available for you. We may use your information to improve the content and presentation of our website. We may contact you to conduct research for improving our business. This information is for internal purposes. You may receive updates regarding changes to our website or business services. Dietitian Health Hub may also retain the details of purchases and other transactions or payments made with us. Dietitian Health Hub may contact you by way of telephone, SMS, email or post (mail).
How Your Personal information is Disclosed and Shared
It is Dietitian Health Hub’s policy not to disclose, sell or rent your personal information to any individual, business, and government entity or outside parties. There are the times your information may be shared:
How Your Information Is Shared:
- To provide products or services you’ve requested through Dietitian Health Hub.
- In response to a validly-issued subpoena, court order, or other legal process.
- When necessary to establish or exercise our legal rights or defend against legal action
- If you request Dietitian Health Hub to do so.
- Anytime authorisation is given to Dietitian Health Hub to release information about individuals including any request to view your own information
We may also disclose your name and membership details and other personal information to the following parties:
- Medicare, Department of Veterans’ Affairs (DVA), National Disability Insurance Agency (NDIA), Dietitians Australia (DA) and private health funds for funding and related purposes.
- Commonwealth, State and Territory agencies, which receive or investigate healthcare complaints.
- If you have given permission by opting in to receive advertising and marketing material, we will disclose your email address or physical address to a third party who may contact you for advertising or marketing purposes.
Disclosure
Dietitian Health Hub will advise you of the organisations to which we may normally disclose your personal data, and we will provide you with contact information in the event you would like access to your personal data we hold about you or need to update your personal data or preferences.
Account Users
Dietitian Health Hub welcomes users to set up personal accounts to interact with APD’s or purchase from our online category. At any time you have the freedom to edit personal information. You may also at any time request to have your account removed or cancel your subscription in your My Hub portal. Contact Dietitian Health Hub via admin@dietitianhealthhub.com.au if assistance to cancel is required.
Other information collected through activities on the website, can only be archived. This archived information will not able to be deleted from Dietitian Health Hub records. Unless Dietitian Health Hub is required to respond to court orders, subpoenas or comply with applicable laws. Dietitian Health Hub will use its best efforts to ensure that unauthorised third parties do not access your user information.
Your Personal Information
Members or account holders of the Dietitian Health Hub platform are responsible for ensuring that all personal information provided is always updated, to receive services from Dietitian Health Hub.
Professional Indemnity Insurance
Public Liability Insurance (as required)
Credentials and Accreditation registrations are to be kept up to date
If suspended to practice from Dietitians Australia DHH must be notified.
Medicare Provider address must be kept to date
Cookies
A cookie is a file stored on your web server that records some searching activities while accessing websites on your computer. Our Server cannot find out a name or email address, or anything about your computer by using cookies. Dietitian Health Hub uses cookies on our website, which stores information about you so we can recognise you when you visit our website in the future.
Cookies are used in some sections of the Dietitian Health Hub website on a memory base for site navigations to make repeated functions easier and help prevent undesirable duplication. You reserve the right at any time to disable or refuse to accept cookies by changing the preferences or settings this can include deleting cookies on your web browser. If you choose to disable cookies, you will still be able to use our website, however, you will not be able to fully take advantage of certain automation and other functionality features available.
Security
Dietitian Health Hub regards the security of your personal information a priority and has taken measures to protect it from misinterpretation, modification and unauthorised disclosure. Your information is password protected. Dietitian Health Hub will only access your information legally for work purposes.
Online financial transactions are protected by security systems this includes the use of encrypted links, dedicated private connections and Secure Sockets Layer (SSL) Encryption. Subscriptions are securely powered by Stripe, a secure online payment system. Stripe’s Privacy policy can be viewed here: https://stripe.com/au/privacy
The Internet is not a secure environment and although all care is taken, Dietician Health Hub cannot guarantee the security of information you provide to us through electronic means.
Links & Websites
This website may contain links to other websites. Dietitian Health Hub is not responsible or liable for the content of third parties websites. Any third parties links provided on our site are for your convenience. Dietitian Health Hub does not guarantee the products but will give the most up to date information for you to render your decision. Your access to and use of third-party sites is at your own risk.
Dietitian Health Hub always endeavours to maintain its platform so online users will be able to click links on our website, which are for our promoters, partners and affiliates.
Remember, the Internet is an unregulated source of information directory. Users may be misled and exposed to misinformation and exploited by sites pop-ups, surveys, bias information, sign-ups, unnecessary commercial promotions and other products and services on the Internet.
Complaints and Discrepancies
You can contact us on the information provided at the bottom of this Privacy Policy.
You always have the right to feel safe and confident with the service of your dietitian. If you become unhappy or concerned with your treatment speak with the dietitian and explain your concerns. Most issues can be dealt with by communication to avoid any misunderstanding.
If you are unsatisfied with the direct approach or the matter is serious and has escalated, you should make a formal complaint and email it to credentialing@dietitiansaustralia.org.au. An official complaint form can be lodged with Dietitians Australia (DA) to be further investigated by The Dietetic Credentialing Council (DCC). The complaint form can be found at:
Misuse of Website
You agree to use this website in accordance with these terms and conditions of use and applicable law. You may be held personally liable for any unlawful use of this website.
Third Party Websites
Dietitian Health Hub uses third parties on its website to provide services to us and to the end-user whether you have an account or just an infrequent visitor. Your online visit may require the disclosure of your personal information to such third parties. Third parties will only be permitted access for purposes that are consistent with privacy policy and will be required to protect your personal data in accordance with the Privacy Act 1988 and 2001 (Commonwealth) Australian law.
Subscribers and Options
Your subscription can be cancelled at any time through the My Hub portal before the new month/year of payment. You can opt to receive our newsletters, promotional offers and other information from our partners and affiliates. You can unsubscribe from external advertising and marketing material by clicking on the unsubscribe link and following the prompts.
Dietitian Health Hub, partners and affiliates websites will update and remove your email from receiving newsletters, promotional offers and other information. If you are receiving sms notification text, you can opt out by replying STOP. You can also request not to receive newsletters, promotional offers and other information by postal mail by written request or by telephone. Contact Us
Dietitian Health Hub is required to communicate with its members as stated in this policy. It is recommended our members keep an optional means of receiving newsletters and updates to ensure they do not miss important information that they may need so the user will not have to make a request for important updates.
Copyrights
The content on the Dietician Health Hub website is owned or controlled by Dietitian Health Hub and protected by copyright laws. You may not copy, reproduce, modify or transmit this content without Dietitian Health Hub approval.
Dietitian Health Hub has made every effort to clearly label material where the copyright is owned by third parties and have obtained consent to this material being presented on this website.
Encryption and User ID
All members and users wishing to create an account must have a user name and password. Identity theft and misuses is a serious problem. Dietician Health Hub strongly advises never to share your user name and password with anyone. Online payments are secured with encrypted software to prevent hackers from stealing your personal information.
Amendments
Dietitian Health Hub reserves the right to amend this policy at any time. Dietitian Health Hub will send email notifications advising of the privacy policy changes and encourage all account holders to read the new changes of the privacy policy.
Disclaimer
The materials on this website are published by Dietitian Health Hub, its partners and affiliates as an information source only. The user is responsible for assessing the material, context and quality of information provided. The information on this website is a guide to our products and services and does not provide professional medical diagnoses. If you seek medical help, please contact your medical health proffessional for immediate consultation before purchasing any products and services.
Summarises on our website and third parties links is for information purposes only and not to be mistaken for medical advise. Dietitian Health Hub advises that information on this website does not automatically give answers without prior consultations.
Dietitian Health Hub ensures every effort to provide the most correct and informative information on our website but makes no warrantees for third parties links and information.
Should you need to Contact Us for any reason
Phone: 1300 727 305
info@dietitianhealthhub.com.au